Privacy Policy

For Senvo Money Transfer Platform

Effective Date: As of March 16, 2026

Last Updated: March 16, 2026

This Privacy Policy explains how Senvo, Inc. (“Senvo,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use the Senvo Money Transfer Application, website, and related services (collectively, the “Service”).

By accessing or using Senvo, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Senvo collects information necessary to operate a secure money transfer platform and comply with financial regulations.

1.1 Personal Information

When you create an account, we may collect:

  • Full name

  • Date of birth

  • Phone number

  • Email address

  • Residential address

  • Government-issued identification

  • Social Security Number or Tax ID (where required)

1.2 Financial Information

To process transactions, Senvo may collect:

  • Bank account information

  • Debit or credit card details

  • Transaction history

  • Payment recipient information

1.3 Device and Technical Information

When you use the Service, we may automatically collect:

  • Device type

  • IP address

  • Operating system

  • App usage data

  • Device identifiers

1.4 Identity Verification Data

For regulatory compliance, Senvo may collect:

  • Photo identification

  • Selfie verification images

  • Identity verification results from third-party providers

2. How We Use Your Information

Senvo uses collected information to:

  • Create and manage user accounts

  • Process money transfers

  • Verify identity and prevent fraud

  • Provide customer support

  • Improve the Service

  • Comply with legal and regulatory obligations

  • Communicate important service updates

3. Legal and Regulatory Compliance

Because Senvo provides financial services, certain information must be collected to comply with regulatory requirements, including anti-money laundering and financial crime prevention obligations administered by organizations such as the Financial Crimes Enforcement Network and consumer protection regulations overseen by the Consumer Financial Protection Bureau.

We may retain and report certain transaction data as required by law.

4. Sharing of Information

Senvo does not sell your personal information. However, we may share information in the following circumstances:

4.1 Financial Institutions

With banks, payment processors, and financial networks necessary to complete transactions.

4.2 Identity Verification Providers

With third-party identity verification services to confirm user identity.

4.3 Service Providers

With trusted vendors who assist with:

  • Cloud hosting

  • Security monitoring

  • Customer support

  • Fraud detection

4.4 Legal Requirements

We may disclose information if required by law, court order, or regulatory authority.

4.5 Business Transfers

If Senvo undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

5. Data Security

Senvo takes the protection of your data seriously and implements industry-standard security measures including:

  • Encryption of sensitive information

  • Secure servers and infrastructure

  • Multi-factor authentication

  • Fraud detection monitoring

  • Access controls for internal systems

Despite these protections, no online service can guarantee absolute security.

6. Data Retention

Senvo retains personal information for as long as necessary to:

  • Provide services to users

  • Comply with financial regulations

  • Resolve disputes

  • Enforce agreements

Certain financial records may be retained for up to 5–7 years as required by applicable regulations.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict or object to data processing

Requests may be submitted through Senvo customer support.

8. Cookies and Tracking Technologies

Senvo may use cookies and similar technologies to:

  • Improve application performance

  • Remember user preferences

  • Analyze usage patterns

Users may adjust browser settings to disable cookies where applicable.

9. Children's Privacy

Senvo is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. International Data Transfers

If users access Senvo outside the country where Senvo operates, their information may be transferred and processed in jurisdictions where data protection laws may differ.

11. Changes to This Privacy Policy

Senvo may update this Privacy Policy periodically.

When changes are made, users will be notified through:

  • In-app notifications

  • Email communications

  • Updates posted on the website

Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Senvo, Inc.
Email: privacy@senvo.com
Address: West Palm Beach, FL

13. Acknowledgment

By using the Senvo Service, you acknowledge that you have read and understood this Privacy Policy.