Website Security Agreement

For Senvo Money Transfer Platform

Effective Date: As of 3/16/2026

This Security Agreement (“Agreement”) governs the security policies, user responsibilities, and protections associated with the use of the Senvo Money Transfer Application (“Platform,” “Service,” or “App”). By creating an account or using the Platform, the user (“User,” “you,” or “your”) agrees to comply with the security standards and obligations outlined in this Agreement.

1. Purpose

The purpose of this Agreement is to establish the security measures, procedures, and responsibilities necessary to safeguard financial transactions, personal information, and digital assets within the Platform.

2. Definitions

Account – A registered user profile enabling access to the Platform.

Authentication Credentials – Any passwords, PINs, biometric identifiers, or authentication tokens used to access the Platform.

Unauthorized Access – Access to a User’s account or data without the User’s authorization.

Transaction – Any transfer, receipt, or processing of funds conducted through the Platform.

3. Security Measures Implemented by the Company

The Company agrees to implement commercially reasonable security measures including, but not limited to:

  1. Encryption
    • End-to-end encryption of transaction data.
    • Transport Layer Security (TLS) for all communications.
  2. Authentication
    • Multi-Factor Authentication (MFA) for account access.
    • Biometric authentication where supported.
  3. Fraud Detection
    • Automated monitoring of suspicious transactions.
    • Risk-scoring and anomaly detection.
  4. Infrastructure Protection
    • Secure cloud hosting environments.
    • Firewalls and intrusion detection systems.
  5. Data Protection
    • Secure storage and encryption of sensitive user data.
    • Compliance with applicable privacy and financial regulations.

4. User Security Responsibilities

Users agree to maintain the security of their accounts by:

  1. Keeping login credentials confidential.
  2. Enabling multi-factor authentication when available.
  3. Immediately reporting suspected unauthorized access.
  4. Not sharing authentication credentials with third parties.
  5. Maintaining updated device software and security settings.

The Company shall not be responsible for losses resulting from a User’s failure to comply with these responsibilities.

5. Transaction Verification

To prevent fraud, the Company may implement:

  • Identity verification procedures (KYC).
  • Transaction verification codes.
  • Temporary transaction holds for risk review.

The Company reserves the right to delay, reject, or cancel transactions deemed suspicious or potentially fraudulent.

6. Reporting Unauthorized Activity

Users must notify the Company immediately if they believe:

  • Their account has been compromised.
  • Unauthorized transactions have occurred.
  • Authentication credentials have been exposed.

Reports should be submitted through the Platform’s support channel within 48 hours of discovery.

Failure to report promptly may affect eligibility for reimbursement or dispute resolution.

7. Liability for Unauthorized Transactions

If a User promptly reports unauthorized activity:

  • The Company will investigate the matter in accordance with applicable law.
  • The Company may reimburse unauthorized losses where negligence or system failure is determined.

The Company shall not be liable for losses caused by:

  • User negligence
  • Credential sharing
  • Fraudulent activity initiated by the User.

8. Security Breach Response

In the event of a security breach, the Company will:

  1. Investigate and contain the breach.
  2. Notify affected users where legally required.
  3. Implement corrective security measures.
  4. Cooperate with law enforcement and regulators if necessary.

9. Compliance with Financial Regulations

The Company maintains compliance with applicable financial and anti-money-laundering regulations, including obligations under agencies such as the Financial Crimes Enforcement Network (FinCEN) and consumer protection rules administered by the Consumer Financial Protection Bureau (CFPB).

Users may be required to submit identity documentation or additional verification information to maintain compliance.

10. Suspension or Termination for Security Reasons

The Company may suspend or terminate a User account if:

  • Fraudulent activity is suspected.
  • Security risks are detected.
  • The User violates this Agreement.

Accounts may remain suspended during investigation.

11. Updates to Security Policies

The Company may update this Agreement periodically to reflect:

  • Regulatory changes
  • Emerging security threats
  • Improvements to the Platform

Users will be notified of material changes.

12. Governing Law

This Agreement shall be governed by the laws of the State of FL, without regard to conflict-of-law principles.

13. Acceptance

By accessing or using the Platform, the User acknowledges that they have read, understood, and agreed to the terms of this Security Agreement.