Terms of Service

For Senvo Money Transfer Platform

Effective Date: As of March 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the Senvo mobile application, website, and related financial services (collectively, the “Service”) provided by Senvo, Inc. (“Senvo,” “Company,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to be legally bound by these Terms. If you do not agree, you may not use the Service.

1. Description of the Service

Senvo is a digital platform that enables users to send, receive, and manage money electronically using linked bank accounts, debit cards, or other approved payment methods.

Senvo may also provide:

  • Peer-to-peer (P2P) payments

  • Cross-border transfers

  • Wallet storage features

  • Transaction history and account management tools

Senvo does not provide banking services directly unless otherwise specified.

2. Eligibility

To use Senvo, you must:

  • Be at least 18 years old

  • Reside in a jurisdiction where Senvo operates

  • Provide accurate and truthful information during registration

  • Comply with all applicable laws and regulations

Senvo may refuse service, suspend accounts, or terminate access at its sole discretion.

3. Account Registration

Users must create an account to access the Service.

You agree to:

  • Provide accurate personal information

  • Maintain updated contact information

  • Protect your login credentials

  • Notify Senvo immediately of unauthorized account activity

Senvo may verify your identity through identity verification procedures.

4. Identity Verification (KYC)

To comply with anti-money laundering regulations, Senvo may require:

  • Government-issued identification

  • Address verification

  • Social security or tax identification information

  • Additional documentation

Verification procedures may be required before completing certain transactions.

5. Money Transfers

Senvo allows users to transfer funds electronically.

When initiating a transfer:

  • You authorize Senvo to debit your selected payment method.

  • Transfers may be subject to limits or verification.

  • Processing times may vary depending on banks, networks, or regulatory requirements.

Senvo reserves the right to delay or cancel transactions suspected of fraud or illegal activity.

6. Fees

Senvo may charge fees for certain services including:

  • Instant transfers

  • Currency conversion

  • Cross-border payments

  • Premium services

All applicable fees will be disclosed before completing a transaction.

7. Prohibited Activities

You agree not to use Senvo for:

  • Money laundering

  • Fraudulent transactions

  • Financing illegal activities

  • Unauthorized access to accounts

  • Circumventing transaction limits

  • Selling prohibited goods or services

Accounts involved in prohibited activities may be permanently terminated.

8. Transaction Limits

Senvo may impose limits on:

  • Amount sent per transaction

  • Daily transaction totals

  • Monthly transfers

  • Wallet balances

Limits may vary based on account verification level.

9. Errors and Unauthorized Transactions

If you believe a transaction was unauthorized or incorrect, you must notify Senvo immediately.

Senvo will investigate disputes and may request documentation.

Failure to report issues within 60 days may limit your rights to dispute transactions.

10. Account Suspension or Termination

Senvo may suspend or terminate accounts if:

  • Fraud is suspected

  • Regulatory obligations require it

  • Users violate these Terms

  • Identity verification fails

Funds may be temporarily held during investigation.

11. Privacy

Your use of Senvo is also governed by the Senvo Privacy Policy, which describes how personal information is collected, used, and protected.

12. Intellectual Property

All technology, trademarks, branding, software, and design elements of Senvo are the property of Senvo, Inc.

Users may not copy, distribute, or reverse engineer the Service without written permission.

13. Third-Party Services

Senvo may rely on third-party service providers including banks, payment processors, and identity verification providers.

Senvo is not responsible for disruptions caused by third-party services.

14. Limitation of Liability

To the fullest extent permitted by law, Senvo shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Delays caused by banking networks

  • User errors in sending funds

Total liability shall not exceed the amount of the disputed transaction.

15. Indemnification

You agree to indemnify and hold harmless Senvo, its employees, officers, and affiliates from claims resulting from:

  • Violation of these Terms

  • Illegal use of the Service

  • Fraudulent activity associated with your account

16. Compliance with Financial Regulations

Senvo operates in compliance with applicable financial regulations including requirements administered by agencies such as the Financial Crimes Enforcement Network (FinCEN) and the Consumer Financial Protection Bureau (CFPB).

Users may be subject to regulatory reporting and monitoring obligations.

17. Modifications to the Service

Senvo may modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

18. Changes to These Terms

Senvo may update these Terms periodically.

Users will be notified of material changes through the app or by email. Continued use of the Service constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of the State of FL, without regard to conflict-of-law principles.

20. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration unless prohibited by law.

Users waive the right to participate in class-action lawsuits against Senvo.

21. Contact Information

If you have questions about these Terms, contact:

Senvo, Inc.
Email: support@senvo.com
Address: West Palm Beach, FL

22. Acceptance of Terms

By creating an account or using the Senvo Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.